about
Product designer and technology professional with 7+ years of experience in IT and 4+ years focused on UI/UX design. Based in Cincinnati, I currently lead Design & Services at Rove iQ
, turning complex operational challenges into clear digital products, scalable design systems, and 3D mapping experiences used by more than 3 million people each year.
I'm a strong problem-solver who thrives in fast-paced, high-pressure environments. I'm comfortable owning work with minimal oversight and equally at home collaborating across large, cross-functional teams—from early strategy and systems thinking through prototyping, delivery, and design QA.
work
Selected Work
experience
Throughout my career, I've worked on complex products, service systems, and user-friendly interfaces. Here's the full role history behind that work.
Rove iQ
Director of Design and Service
Director of Design and Service
- Feb 2025 - Present
- 1 yr 6 mos
- Full-time · Hybrid
- Covington, Kentucky, United States
Lead product design and technical services across Rove iQ's platform, overseeing both customer-facing software and internal operational systems. Own design strategy for interactive, large-format DOOH applications while also managing technical support operations and nationwide device deployments.
Product Design & UX Leadership
- Lead end-to-end product design for RoveIQ's full suite of applications, including industry-leading smart directory software and accompanying web and mobile experiences
- Established and maintain a cohesive design language across platforms by creating and evolving a design system tailored for large-format, interactive DOOH displays
- Drive UX and visual design for internal tools, increasing productivity and consistency for map design and operations teams
- Partner cross-functionally with engineering and product to translate complex technical requirements into intuitive, scalable user experiences
Technical Services & IT Operations
- Lead and mentor a technical support team, overseeing daily support operations and escalation workflows
- Manage and optimize the company's helpdesk environment using Zendesk, improving internal efficiency and customer response workflows
- Develop technical documentation and training materials to onboard and upskill technical support team members
- Oversee testing, provisioning, configuration, and deployment of a nationwide fleet of 700+ Windows LTSC and Linux-based devices
- Coordinate device lifecycle management, troubleshooting, and field support across installations throughout the United States
Product Designer
Product Designer
- Apr 2022 - Feb 2025
- 2 yrs 11 mos
- Full-time · Hybrid
- Covington, Kentucky, United States
Owned end-to-end product design across RoveIQ's application suite, from early discovery through launch.
- Led full-cycle UI/UX design including wireframing, low-fidelity and high-fidelity mockups, and interactive prototypes
- Cross-collaborated with the development team to ensure design intent was faithfully translated into production
- Made data-driven design decisions through user research, analytics review, and usability testing
- Led design for 3+ new-to-market products for RoveIQ, taking each from concept through shipping
Customer Experience Manager
Customer Experience Manager
- Sep 2021 - Apr 2022
- 8 mos
- Full-time
Served as frontline IT and technical support, troubleshooting hardware and software issues across RoveIQ's device fleet and internal systems.
- Diagnosed and resolved technical issues across deployed devices, supporting both internal teams and customer-facing installations
- Provided Tier 1-2 helpdesk support for hardware, software, and network-related issues
- Assisted with device provisioning, configuration, and field troubleshooting for large-format display systems
- Documented recurring issues and contributed to internal knowledge base and support workflows
Ordinary Company
Co-Founder
Co-Founder
- Jul 2025 - Present
- 1 yr 1 mo
Co-founded Ordinary Company Group LLC.
- Lead design and development of experimental software products
- Drive creative direction and technical strategy across the studio's product portfolio
- Manage company website and digital infrastructure
- Collaborate with co-founding team to shape company vision, brand identity, and go-to-market approach
Newport Independent Schools
After-School Program Instructor (STEM / Computer Skills)
After-School Program Instructor (STEM / Computer Skills)
- Jan 2019 - Apr 2020
- 1 yr 4 mos
- Part-time · On-site
- Newport, Kentucky
Led an after-school STEM enrichment program for 20+ students focused on teamwork, problem-solving, and foundational programming concepts using Minecraft Education Edition.
- Designed and facilitated team-building and programming-based activities to strengthen collaboration, communication, and critical thinking skills
- Taught introductory programming and logic concepts using a block-based scripting environment similar to Scratch within Minecraft Education Edition
- Guided students through problem-solving exercises that reinforced computational thinking and debugging fundamentals
- Developed and submitted detailed weekly lesson plans to program administration to align instruction with learning objectives
IT Support Technician
IT Support Technician
- May 2016 - Jun 2018
- 2 yrs 2 mos
- Newport, Kentucky
Provided Tier 1-2 technical support for student and staff devices in a high-volume helpdesk environment. Supported macOS, Windows, and iOS endpoints, resolved hardware and software issues, and assisted with district-wide technology operations.
- Diagnosed and resolved technical issues across multiple campuses, supporting instructional and administrative users
- Maintained and supported student MacBooks and iPads, including setup, configuration, troubleshooting, and repairs
- Evaluated, tested, and deployed educational and administrative software across district devices
- Repaired tablets, laptops, desktops, and printers to minimize downtime
- Delivered end-user support through established helpdesk workflows and on-site assistance
writing
personal
In my spare time, I enjoy listening to music and taking photos when I travel.
Dreamcast
Ultimate work playlist
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